My JNP for Sellers

Updates at your fingertips

Get instant online access to information about your house sale online or in the app

A My JNP account provides instant access to the progress of your property sale, and is completely free to all JNP customers.

See who's interested

Track buyer interest in your property in real-time

My JNP gives you the power to see the real-time attention your property is getting.on the JNP website and property portals

Track your offers

Instant access 24/7 to see offers

View the details and status of offers which have been made by interested buyers. Track online or on your mobile with the My JNP app

All your viewings in one place

Know what's happening and when

A full list of upcoming and completed viewings with date and time information

In complete control

Be in control of the sale of your home

As your sale progresses, you will be provided with a step by step summary showing what stage you have reached.

My JNP Seller FAQs

Where do I get my login details?

If you are a new customer, you will automatically receive an email with instructions on how to login.

If you are an existing customer, you already have a My JNP account, so you can login to that in the usual way and the landlord online account area will be available to you.

If you have never used your My JNP account, or are unsure whether you have an active My JNP account, go to jnp.co.uk/my-jnp/forgotten and select forgotten password and we will send you a link to reset your password and you can set up an account.

In all cases, please make sure you use the email address you have given to your JNP branch when registering.

I have forgotten my password, what do I do?

Simply visit My JNP and click on the Forgotten Password link on the dropdown. You can then request a link to reset your password.

You will need to use the email address you used to register with JNP.

Is there an app for My JNP?

My JNP has a website-based app, which means it can only be installed through your account. While you won't find it in the App Store or Google Play, you can easily install the app by logging into your 'My JNP account and following the 'Install app' instructions.

You can also watch this how to install video.

If your device uses FaceID, this can be enabled once the app is installed.

How do I save the online account area to my mobile phone home screen?

Log into your My JNP account and then tap the “Share” button.

Scroll down and tap “Add to Home Screen”

This will add an icon to your home screen alongside your apps.

If you access the online account area via a desktop device, don’t forget to bookmark the page so you can easily find it next time.

Why does the online account area have to have 2FA (2 Factor Authentication)?

Keeping customer information and data is important to us. Two-factor authentication adds an additional layer of security to the authentication process by making it harder for hackers to gain access to a person's devices or online accounts because, even if the victim's password is hacked, a password alone is not enough to pass the authentication check. Matters relating to property ownership are particularly attractive to hackers.

Can I contact the JNP team through the account area?

Our online account area allows you to easily contact our team with any queries you might have and get your query through to the right team fast. Select the Contact Us section from the dashboard, select your enquiry type in the drop down menu and it will be submitted to the relevant department.

Can I see the progress of my sale through the account area?

The online account area is designed to make it easy for you to track the progress of your sale step by step through the progress section of the seller file.

How do I save a property to view later?

On the page of the property you are viewing, you will see a button that says 'Book a viewing.' Beneath this, there is a Save button which will allow you to save the property to view later. You must be logged in to save a property.

Any saved properties can be viewed in the Shortlist section of your account area.