Jackie and her wonderful team at JNP, especially Patricia, Julian and Doug, have been nothing short of exceptional. They handled my mother’s long-distance house sale and purchase with professionalism, kindness and remarkable efficiency, making what could have been a very stressful process feel seamless. Their communication, patience and support were outstanding from start to finish-truly six-star service. Nothing was ever too much trouble, and we always felt informed, reassured and genuinely cared for. The final touch when she collected her keys was such a lovely idea and meant so much to our family. It was both practical and incredibly thoughtful, leaving us all deeply touched. Every member of the team we spoke to was approachable, friendly, knowledgeable and eager to help. It is rare to receive such consistently excellent customer service. Our family are enormously grateful to Jackie and everyone at JNP. We would not hesitate to recommend them to anyone looking for an estate agent that combines professionalism with genuine care. Thank you all so very much.

I recently rented an apartment with the help of Natalie and my experience was really smooth and pleasant, not usual when moving into a new place. I received a lot of support from Natalie and she has been available even out of hours when I had questions about the flat. Even my utility bills were set when I moved in! The communication is great and I have never had to wait for long to receive a response. Overall, great experience ☺️

First time at JNP slightly worried as was with another letting agent, customer service was great, Natalie was just amazing! There was nothing she wouldn't help with! she was kind enough to go out of her way, knowing i was worried. In her own time she went out of her way to call the office just to put my mind at rest, she's absolutely brilliant! Thank you so much! Great experience!

I recently had to complete the sale of my mum’s house during a very difficult time, and Jan and the team at JNP were exceptional throughout. They were kind, caring and genuinely compassionate, which made an emotional process feel so much lighter. Their communication throughout was clear, their guidance was steady, and they handled everything with real professionalism and humanity. I’m incredibly grateful for the support they gave me, it made a world of difference. Highly recommend Jan and the JNP team.

Natalie has been amazingly helpful throughout the process of finding and letting my new flat! It took less than a week between getting in contact with JNP and reserving my flat, they were dedicated to finding me a property and found me exactly what I was looking for. Angela was also so friendly, helpful and knowledgeable during the viewing. Highly recommend JNP.

JNP truly deserves more than five stars! My sale has been a long drawn out one due to issues on my onward purchase but that has never stopped them striving to do their absolute best to help! From listing my property and negotiating the sale Nathan and Naz were really excellent, professional and knowledgable through to the sales progression Jan (& Lisa!) has done an absolutely sterling job! She has gone above and beyond to help where she could on both my sale and my onward purchase and genuinely cared about keeping me updated. I honestly couldn’t have got through selling my house without Jan! Absolute value for money, first rate service from a really great team Thanks so much for all you have done!

Great help from Jan during my fiest time buying process. Always at the other end of the phone to help! Thanks to Naz for the start up to getting my place!

Chloe Walker is always really prompt with dealing with any queries I may have. Friendly and professional - thank you Chloe

Chloe Walker has been very helpful in keeping me informed. Especially helpful in acknowleging my difficulties with Fixflo Reporting system - always good to have a "real" human respond to queries especially when I am never sure if I have use Fixflo properly

I moved the management of my property to JNP letting agents in May 2026. All of the team Lloyd, Phoebe, Chloe, Lindsay and colleagues have been exemplary. Each member of the team has comunicated with clarity and timeliness. Very importantly all of them coordinate well with each other to deliver a cohesive service. Since taking over management of the property the team have successfully managed a set of essential internal works and as of mid-June they have secured a new tenancy at the property. Keep up the good work!

Five-star service from Chloe. We recently had a maintenance issue at the property, and Chloe dealt with it flawlessly. She was incredibly helpful, responded quickly, and kept us updated until everything was fully resolved. Thank you so much Chloe

A super friendly estate agents that are lovely to deal with. Douglas was fantastic in helping us organise some viewings and we really appreciated the time he took to explain things as well as being really knowledgeable about the local area and schools. Thank you!