Building expertise, celebrating achievement: Congratulations to our JNP colleagues on their ARLA Propertymark success

We're delighted to celebrate the fantastic achievements of Trefton Joyce and Donnell Birks, who have successfully completed their ARLA Propertymark qualifications as part of our in-house training programme.

Their success reflects the hard work, dedication and commitment shown across JNP to developing professional knowledge and expertise.

This is not only an important personal achievement for Trefton and Donnell. The knowledge gained through their qualifications also helps our team provide landlords and tenants with informed, professional guidance in an ever-changing lettings landscape.

What does MARLA mean?

MARLA stands for Member of the Association of Residential Letting Agents and is a recognised professional designation within the lettings industry.

Achieving it demonstrates knowledge across important areas of residential lettings and property management, including legislation, compliance and the responsibilities of landlords and letting agents.

With the lettings landscape continuing to evolve, this expertise helps our team stay up to date and offer landlords and tenants informed, professional guidance.

Putting knowledge into practice

For Donnell, completing the qualification was about recognising the increasing complexity of the lettings industry and demonstrating his commitment to maintaining high professional standards.

"What often isn't recognised is just how complex lettings has become, especially given that there are no mandatory qualifications required to enter the industry. This was a big factor in why I chose to complete my ARLA Propertymark Level 3 qualification. For me, it wasn't just about gaining a certificate, but about reinforcing my knowledge and demonstrating a clear commitment to professionalism and best practice.

"I believe expertise in this industry should be visible through the way we work, the advice we give and the standards we uphold. Staying up to date with legislation and evolving best practice isn't optional; it's essential to giving clients the confidence they need when navigating what can often be a complex process."

Trefton's achievement further demonstrates the commitment across our team to strengthening professional knowledge and maintaining high standards. Together, their success gives our customers additional reassurance that the people supporting them are investing in the expertise needed to navigate a complex and evolving industry.

Investing in our people

Trefton and Donnell's success reflects our wider commitment to helping colleagues develop their skills and progress in their careers.

Earlier this year, our in-house AIG Training Group was launched to give colleagues the opportunity to work towards recognised industry qualifications with ARLA Propertymark through dedicated training alongside independent study.

The first cohort has already seen 15 colleagues successfully achieve their ARLA qualification, including Trefton and Donnell, with their hard work celebrated at a special graduation ceremony. The programme continues to grow, with a further 22 colleagues set to begin their own journey towards an industry qualification in the next training cohort.

An achievement to be proud of

For Trefton and Donnell, earning the right to put MARLA after their names recognises the knowledge, commitment and professionalism they bring to their roles.

For our landlords and tenants, it also provides further confidence that the people supporting them have invested in developing their expertise in an industry where legislation and responsibilities continue to change.

Congratulations to Trefton and Donnell on this brilliant achievement, and to all our newly qualified colleagues.