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My JNP Online Buyer Account Area

Providing you with 24/7 access to all the latest information about your property search.

Log into My JNP

Your search at your fingertips

Set up alerts, book viewings and monitor your offers online

As a buyer, your My JNP account provides online access to information about the progress of your property search, and is completely free to all JNP customers.

Be the first to know

Create bespoke property alerts

Get alerts in the My JNP app or email alerts when properties matching your criteria come on the market, as soon as they're listed

Track your offers

Instant 24/7 access to see offers

View the details of offer you have made and see if they've been rejected or accepted.

Take control

Track the progress of your property purchase

Be the first to know and monitor your property purchase progress with a My JNP account.

All your viewings in one place

Be the first to know

A full list of completed and upcoming viewings with date information

My JNP Buyer FAQs

How do I save a property to view later?

On the page of the property you are viewing, you will see a button that says 'Book a viewing.' Beneath this, there is a Save button which will allow you to save the property to view later. You must be logged in to save a property. 

Any saved properties can be viewed in the Shortlist section of your account area. 

Can I set alerts for properties that meet my criteria?

Yes, you can set property alerts for properties to rent and buy. You can filter your search alerts by area, number of bedrooms, price range and more through the account area. You can disable these alerts whenever you decide to, whether it's because you have found your new home, have decided to remain in your current property or what you are looking for has changed.

Can I see the progress of my purchase through the account area?

The online account area is designed to make it easy for you to track the progress of your purchase step by step through the progress section of the buyer file. 
 

Can I contact the JNP team through the account area?

Our online account area allows you to easily contact our team with any queries you might have and get your query through to the right team fast. Select the Contact Us section from the dashboard, select your enquiry type in the drop down menu and it will be submitted to the relevant department.

Why does the online account area have to have 2FA (2 Factor Authentication)?

Keeping customer information and data is important to us. Two-factor authentication adds an additional layer of security to the authentication process by making it harder for hackers to gain access to a person's devices or online accounts because, even if the victim's password is hacked, a password alone is not enough to pass the authentication check. Matters relating to property ownership are particularly attractive to hackers.

How do I save the online account area to my mobile phone home screen?

Log into your My JNP account and then tap the “Share” button.

Scroll down and tap “Add to Home Screen” 

This will add an icon to your home screen alongside your apps. 

If you access the online account area via a desktop device, don’t forget to bookmark the page so you can easily find it next time.

Is there an app for My JNP?

My JNP has a website-based app, which means it can only be installed through your account. While you won't find it in the App Store or Google Play, you can easily install the app by logging into your 'My JNP account and following the 'Install app' instructions. 

You can also watch this how to install video.

If your device uses FaceID, this can be enabled once the app is installed.

I have forgotten my password, what do I do?

Simply visit My JNP and click on the Forgotten Password link on the dropdown. You can then request a link to reset your password.

You will need to use the email address you used to register with JNP. 

Where do I get my login details?

If you are a new customer, you will automatically receive an email with instructions on how to login.

If you are an existing customer, you already have a My JNP account, so you can login to that in the usual way and the landlord online account area will be available to you.

If you have never used your My JNP account, or are unsure whether you have an active My JNP account, go to jnp.co.uk/my-jnp/forgotten and select forgotten password and we will send you a link to reset your password and you can set up an account.

In all cases, please make sure you use the email address you have given to your JNP branch when registering.