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CORONAVIRUS UPDATE  
 

In line with recent government guidelines all our branches are now temporarily closed.

Please be assured, however, that we are still available to help you remotely and can be contacted through the normal contact details on this website. 

To further assist you please see the following information or view our Coronavirus Q&As which may answer some additional questions you may have. 

Sellers and Buyers

We are making every effort to support current transactions to see them through to completion, working closely with all third parties involved. Marketing activity is ongoing for properties that are still for sale, and our staff are available as usual by phone or email.  

As viewings cannot be carried out at the moment due to government advice, diary notes will be made to ensure we follow up promptly on your behalf when we can. 

Mortgage/Protection Applicants with Embrace Financial services

All Financial Consultants continue to follow government guidelines. Embrace Financial Services also offer appointments over the phone.

If you want to speak to a professional adviser about your mortgage, you can book an appointment below. 

Book a mortgage appointment

For customers who have already applied for a mortgage through Embrace Financial Services, the mortgage progression team continue to operate as normal with contingency plans in place should alternative locations be required over time. They will continue to work closely with all parties concerned to move your mortgage application forward as planned.

Insurance Applicants

Insurance applications continue to operate as normal.

Tenants

We continue to support our tenants in the usual way. If you need to report a maintenance issue you can do so through Fixflo. 

Report a maintenance issue

All contractors who attend your property will be following the usual guidelines and only entering the property if it is safe to do so.

Tenants who are self-isolating should contact us in the usual way. We can then ensure your recovery time is not interrupted by repair or maintenance activity. This will be re-scheduled for a time after the expiry of your period of self-isolation.

If you have any concerns about your current tenancy you can contact your local lettings office. We will continue to update this page as we find out more about government plans to support tenants. 

Landlords

All our standard services are currently operating although the most recent announcement will inevitably affect some and we may have to change our approach i.e. in relation to maintenance checks. We will be in touch with landlords on an individual basis to offer support. We will also be supporting landlords and tenants on a case by case basis where there is potential for tenants to fall into rent arrears. 

For landlords who attend to their own repairs and maintenance issues, we recommend you review the government guidelines. 

For landlords of HMOs you should ensure that your individual tenants are able to contact each other on a collective basis, e.g. via WhatsApp or similar messaging group, to ensure that all necessary precautions are being taken and government advice followed.  

Summary

We hope that this information has proved useful and we will, of course, be continuing to monitor government advice and guidance and provide any relevant updates to our teams on an ongoing basis and to our customers, as required.

Overall we remain dedicated to supporting you in any way we can during this difficult time and would like to take the opportunity to thank you for your continued support and patience. We wish you, and your family, well in the weeks to come.