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CORONAVIRUS UPDATE  

In line with recent government guidance all our branches in are now open, having conducted the appropriate risk assessments and with new government advised safety procedures in place.

Following the government’s new guidance on moving home, issued on 13th May 2020, all JNP branches have carried out risk assessments to identify the most appropriate ways to keep employees and customers safe. In order to visit our branches it will be necessary to make an appointment – preferably by phone – in advance, and only one or two customers will be allowed in the branch at a time – depending on the size of the branch. We may also be able to make an appointment for customers that do call into branch but this will depend on how many people are in the branch at that time. It is therefore advisable to call in advance.

We have used a risk assessment document in order to check the safety of our branches for staff and customers can be found here.

The branches’ opening hours can be found on the individual branch pages.

The performance of both our residential sales and lettings services will require us to gain access to your home or property. We have considered the Government Guidance for Working in Other People's Homes and have adopted a risk assessment to ensure that our staff can make these visits safely whilst following all Government guidelines.

Sellers and Buyers, new Landlords and new tenants

It is now possible to invite JNP to value your property with a view to selling or letting it. Special guidelines has been prepared for both you and for our teams to enable appointments to take place whilst observing activities that contribute to minimising the risk of spreading COVID-19 such as handwashing, and social distancing. You will be sent these guidelines in advance of any valuation appointment.

It is now also possible to physically view properties that are for sale or to let, although we do require anyone wishing to view a property to have a virtual viewing first (if available), to confirm whether you really do want to visit the property in person. When a physical viewing does take place, guidance will be sent to all parties involved in advance of the meeting, for both accompanied and unaccompanied viewings.

Mortgage/Protection Applicants with Embrace Financial services

Whilst our Financial Consultants are now able to conduct physical appointments, we strongly advocate a video or telephone appointment. Our Financial Services partner, Embrace, will send you your own secure link to a video call with comprehensive instructions of how to set it up.

If you want to speak to a professional adviser about your mortgage, you can book an appointment below. 

Book a mortgage appointment

For customers who have already applied for a mortgage through Embrace Financial Services, the mortgage progression team continue to operate as normal with contingency plans in place should alternative locations be required over time. They will continue to work closely with all parties concerned to move your mortgage application forward as planned.

Insurance Applicants

Insurance applications continue to operate as normal.

Tenants

We continue to support our tenants in the usual way. If you need to report a maintenance issue you can do so through Fixflo. 

Report a maintenance issue

All contractors who attend your property will be following the usual guidelines and only entering the property if it is safe to do so.

Tenants who are self-isolating should contact us in the usual way. We can then ensure your recovery time is not interrupted by repair or maintenance activity. This will be re-scheduled for a time after the expiry of your period of self-isolation.

If you have any concerns about your current tenancy you can contact your local lettings office. We will continue to update this page as we find out more about government plans to support tenants. 

Landlords

All our standard services are currently operating although the most recent announcement will inevitably affect some and we may have to change our approach i.e. in relation to maintenance checks. We will be in touch with landlords on an individual basis to offer support. We will also be supporting landlords and tenants on a case by case basis where there is potential for tenants to fall into rent arrears. 

For landlords who attend to their own repairs and maintenance issues, we recommend you review the government guidelines. 

For landlords of HMOs you should ensure that your individual tenants are able to contact each other on a collective basis, e.g. via WhatsApp or similar messaging group, to ensure that all necessary precautions are being taken and government advice followed.  

Summary

We hope that this information has proved useful and we will, of course, be continuing to monitor government advice and guidance and provide any relevant updates to our teams on an ongoing basis and to our customers, as required.

Overall we remain dedicated to supporting you in any way we can during this difficult time and would like to take the opportunity to thank you for your continued support and patience. We wish you, and your family, well.