We will carry out those actions as outlined on both rent collection and the Tenant introduction service, but in addition we will fully manage the property on behalf of the Landlord. As such, we will be the first port of call for the Tenant and will liaise with them directly to oversee any routine maintenance e.g. washing machine repairs, and deal with any general enquiries. In addition, we will undertake property visits periodicly throughout the tenancy at least three times a year. As with the Rent Collection service we will oversee the renewal of a tenancy. We will mediate between Tenant and Landlord (if required to do so) following the check-out in order that the return of the deposit to the Tenant can be mutually agreed and any such disputes over claims for dilapidations etc are settled. Should we be unable to reconcile any deposit disputes between the two parties, then the dispute should be notified to the scheme administrator and the dispute deposit monies paid across to them. The undisputed amount will be released forthwith. Both parties will then be required to submit evidence to the Alternative Dispute Resolution (ADR) provider to adjudicate on the dispute so they can make a final decision and allocate monies to either party in-line with their findings.

It is standard procedure for us to arrange for the Landlord a gas and electrical safety check and renewals. At the end of the tenancy we arrange the checkout and will forward copies of the check out report to either party and transfer the services back into the Landlords name (or new tenant). However we will charge an administrative fee if there are issues to be resolved regarding dilapidations and repairs at the end of the tenancy and any attendance fees with the inventory clerk.

NB: Included under all levels of services; internet marketing, local newspaper advertising, JNP in-office lettings lists, ‘To Let’ boards (subject to being able to erect one at a property). Please note that charges are payable for the preparation of a Tenancy Agreement and an Inventory Make, Up-date and Check-out (Inventory costs will depend on the size of the property and the furniture status).